Refund policy

 

Refund & Returns Policy

Business Name: Fashion Purea
ABN: 81 692 825 184
Address: 12/101 Wedgewood Rd, Hallam VIC 3803, Australia

At Fashion Purea, we are committed to providing high-quality products and excellent customer service. This Refund Policy is provided in accordance with the Australian Consumer Law (ACL).

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

  • A replacement or refund for a major failure

  • Compensation for any other reasonably foreseeable loss or damage

  • A repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Change of Mind Returns

We do not offer refunds for change of mind.

If we choose to accept a return at our discretion:

  • The item must be unused, unopened, and in original packaging

  • The request must be made within 7 days of purchase

  • Proof of purchase must be provided

  • Return shipping costs are the responsibility of the customer

Approved change-of-mind returns may be offered as a store credit.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect item:

  1. Contact us within 7 days of receiving the product

  2. Provide proof of purchase

  3. Provide photos clearly showing the issue

Once assessed, we will offer:

  • A replacement

  • A repair (if applicable)

  • Or a refund to your original payment method

Refunds will be processed within a reasonable timeframe after approval.

Return Process

To request a return, please contact us at:

📧 Email: info@fashionpurea.com.au
📍 Address: 12/101 Wedgewood Rd, Hallam VIC 3803

Do not send items back without prior approval.

Refund Processing

Approved refunds will be issued via the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

Fashion Purea
ABN 81 692 825 184
12/101 Wedgewood Rd
Hallam VIC 3803
Australia

For any questions regarding returns or refunds, please contact us directly.

If you tell me what products you sell (perfumes, fashion items, candles, etc.), I can further customize this policy specifically to your product category.